FAQs

General Franchising FAQs

What are the biggest differences between the 7‑Eleven system and other franchise systems?

Most franchise systems require royalty payments based on a percentage of base sales. With the 7‑Eleven system, we share gross profits with our franchise owners, which is sales receipts less the cost of the merchandise sold.

Under this system, the financial return to you and to 7‑Eleven is tied to profitable sales rather than just sales. That's why 7‑Eleven goes beyond helping you increase sales by giving you the tools and resources you need to increase your profitability.

What qualifications does 7‑Eleven look for in potential Franchisees?

7‑Eleven is always looking for candidates who possess the ideal mix of personal qualities, professional experience and financial standing to successfully operate a 7‑Eleven franchise. For more details, please visit our qualifications page.

7‑Eleven is committed to actively promoting diversity in its franchise system.

Does 7‑Eleven provide financing for potential Franchisees?

7‑Eleven has an internal financing program that can provide up to 65% financing on our initial franchise fee. This kind of support is rare in the franchise industry. In addition to the financing we have available, 7‑Eleven offers limited-time promotions and programs to make franchising financially easier for qualified applicants. An Franchise Sales Representative can provide information on the details and availability of these programs.

Do you offer discounts?

Yes. 7‑Eleven provides a discounted franchise fee plus other financial support to qualified United States military veterans. Visit our veterans page for more details.

How much money will I make?

How much money you make will depend on a lot of factors, including how well you:

  • Satisfy your customers’ needs by providing product assortment, value, quality, service, and a clean, safe and friendly environment
  • Implement all 7‑Eleven operating principles
  • Recruit and develop a top-rate, customer-focused store staff that can effectively communicate with your customers
  • Monitor your sales trends while managing your expenses

In most states, the 7‑Eleven Franchise Disclosure Document (FDD) provides some historical financial performance data for existing stores.

How can I obtain a copy of your Franchise Disclosure Document (FDD)?

7‑Eleven provides all interested candidates with a copy of the FDD. If you'd like to obtain a copy, please complete an application to get the process started.

Who will build my store(s)?

7‑Eleven has a unique approach to store development. Unlike most franchise systems that require franchisees to develop their stores, 7‑Eleven provides fully stocked, turnkey stores.

In the case of our single-store and multi-unit traditional franchise programs, 7‑Eleven obtains and bears the ongoing cost of the land, building and store equipment. Because Business Conversion Program franchisees retain control of their land and building, they are responsible for some of their own land and building improvement costs during the conversion process, but they benefit from 7‑Eleven’s development team in the streamlined conversion of their store.

Do all 7‑Eleven stores need to be open 24 hours a day?

Because our customers have come to rely on our stores to meet their needs and their schedules, all 7‑Eleven stores operate 24 hours a day, 7 days a week, where allowed by law.

What type of equipment does 7‑Eleven provide?

7‑Eleven purchases and installs the following equipment in most new and converted stores:

  • ATMs
  • Bakery cases
  • Cappuccino machine
  • Chili-cheese dispenser
  • Cigarette fixtures
  • Coffee brewers, grinders and counters
  • Condiment station
  • Gondolas
  • Cold/Hot food display
  • Iced coffee dispenser
  • Icemaker and merchandiser
  • Low-temp cooler
  • Microwave
  • Ice cream novelty case and rack
  • Open-air fresh food cases
  • Post Mix beverage dispensers with bag-in-a-box and counter space
  • POS counter space and register
  • Retail Information System and Merchandise Ordering Terminals
  • Roller grills and counter space
  • Safe, counter and security system
  • Slurpee® barrel dispensers
  • Backroom shelving
  • Water filter
  • Interior valence
  • Exterior trash cans
  • Window graphics
  • Banner boards
  • Exterior signage
  • Interior striping
  • POP interior signage

The equipment provided to your store will vary depending on the condition of your store and existing equipment and may not include all equipment listed above.

Single Store and Multi-Unit FAQs

What are the key advantages to the traditional 7‑Eleven franchise system?

7‑Eleven provides services that many other franchisors either do not provide, or they require additional fees to make these services available. Here’s what you get:

  • 7‑Eleven provides a fully stocked, turnkey operation
  • 7‑Eleven obtains and bears the ongoing cost of the land, building and store equipment. When we build a new site, we may invest as much as $1 million to $2 million
  • You and 7‑Eleven share in the store’s gross profit
  • 7‑Eleven pays for the water, sewer, gas and electric utilities
  • 7‑Eleven pays for any building rent and real estate taxes
  • 7‑Eleven provides financing for all store-operating expenses
  • 7‑Eleven provides bookkeeping, bill paying and payroll services for store operations
  • 7‑Eleven provides a support structure and business consultant who meets with the Franchisee weekly to help maximize store performance

What is my initial investment?

  • A one-time initial franchise fee. The range of this fee is from $50,000 to $750,000; however, the actual fees depend on the store you select
  • A down payment on the store’s inventory, supplies, business licenses, permits and bonds (approximately $29,000)
  • Initial cash register funds

Please refer to the FDD for a complete description of the initial investment costs. And keep in mind, 7‑Eleven offers financing to qualified applicants to assist with these costs.

What is the difference between the single-store and the multi-unit opportunity?

The single-store franchise opportunity is perfect for candidates with retail or management experience who would like to start out by franchising a single 7‑Eleven store with the possibility to add more stores later on.

The multi-unit opportunity is geared toward candidates who have significant retail or management experience along with the financial resources and the management capacity to operate 2-10 stores from the start, with the possibility to add more stores later on.

I have found a location that would be perfect for a 7‑Eleven store. Can I turn that into my own 7‑Eleven store?

In order to be considered for development as a 7‑Eleven store, all potential sites must be submitted to our real estate development team that will evaluate the site and, if appropriate, work with the developer or landlord to develop the site. If you are the broker, owner or developer of a particular site that you believe fits 7‑Eleven’s needs, submit your site here. If you own or lease the site, our Business Conversion Program (BCP) may allow you to convert the site to a 7‑Eleven store. Read more about the program below.

Business Conversion Program FAQs

What are the criteria for stores seeking to convert to a 7‑Eleven?

The following business types may be candidates for conversion:

  • Convenience stores
  • Gas stations with convenience stores or kiosks that can be expanded
  • Service bay stations that can be redeveloped
  • Liquor stores
  • Delicatessens or small grocery stores
  • Ground-up development (new real estate sites)

In addition to the business types listed above, we’re looking for businesses that meet the following criteria:

  • At least 1 year in operation at current location
  • Existing licenses (including ABC and cigarette licenses) in good standing with no recent violations
  • If leasing, we prefer that at least 10 years remain on the lease and an estoppel certificate signed by your landlord
  • Verifiable sales and income history for existing businesses

Physical attributes:

  • We prefer at least 1,800 square feet of selling space after store is converted, but will consider sites with a minimum of 1,400 square feet of selling space
  • 24-hour operation or a location that can convert to a 24-hour operation
  • Electrical standard of 600 amp, 3-phase service
  • If a gas location, optimized 7‑Eleven signage on pole and “tri-stripe” on building are strongly preferred

What will the conversion cost me in total?

Your initial investment includes three major components:

  • An initial franchise fee of $25,000
  • An inventory down payment between $20,000 and $40,000, plus an initial cash register fund
  • Land and building improvements, which vary by site

Please refer to the FDD for a complete description of the initial investment costs.

Do you work with fuel distributors, dealers and agents?

If you are a distributor or wholesaler of motor fuels (whether you control the real estate or not), our Business Conversion Program can accommodate multiple classes of trade (such as corporate, dealer, agent operators and others). Our business model relative to gasoline stores deals with the in-store sales and gross profits, not fuel sales.

Can I convert to the 7‑Eleven brand on my existing fuel/dispensers/canopy?

Once the term of your existing supply contract ends or is terminated, you can choose to convert your gasoline facility to the 7‑Eleven brand. However, we can and are willing to allow you to brand the 7‑Eleven store with any major gasoline brand.

I don’t have a qualifying business. How can I still participate?

If you don’t have a qualifying business, another way to participate in the BCP is to secure a new location that can be converted. Contact your local BCP representative for details on the site attributes we’re looking for and how you can participate.

Can I carry my own products, or do I have to carry only what 7- Eleven offers?

We rely on our Franchisees to stock their stores with the products their communities are asking for. Thanks to technology that tracks in-demand products, this strategy has proven to be easy and profitable. It’s also allowed us to assemble a long list of recommended vendors that can source a wide selection of products. Eighty-five percent of purchases are required to come from these recommended vendors. We also require each store to carry certain proprietary products consumers expect from us, such as Slurpee® and Big Gulp® beverages, Café Select® coffee and other products exclusive to the 7‑Eleven brand.

How long does the conversion process take?

The entire process, from your initial meeting with 7‑Eleven to your store’s grand opening, can take as little as six months to over two years. The timeline varies, depending on whether you are remodeling an existing store with the requisite conditional use permits, converting lube bays or building from the ground up.

Will 7‑Eleven help me if I don’t realize a profit?

How well you operate your store and serve your customers will definitely impact your profit margin. Sometimes a store underperforms, and in these cases, 7‑Eleven does have a short-term income support program that provides temporary financial support if gross income falls below certain levels (see the FDD for a complete description of the program). Our goal is to see you profitable as soon as possible, since our success depends on your success.